Shipping policy

SHIPPING POLICY

Thank you for shopping with Avelo. Here's everything you need to know about how we get your order to you.

PROCESSING TIME
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.

SHIPPING RATES & DELIVERY
- Free Standard Shipping on all orders. Estimated delivery: 3–7 business days within the United States.
- Priority Protection (optional upgrade): Faster handling, priority tracking, and expedited replacement if anything goes wrong in transit. Add it at checkout for added peace of mind.

Please note: some items in a bundle may ship separately and arrive on different days. This is normal and means your order is on its way — you'll receive tracking for each shipment.

WHERE WE SHIP
We currently ship within the United States. Orders may be fulfilled from multiple U.S. warehouses to get your order to you as quickly as possible.

ORDER TRACKING
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking to update.

LOST, DELAYED, OR DAMAGED PACKAGES
If your order is lost, significantly delayed, or arrives damaged, please contact us at hello@getavelo.com within 14 days of the expected delivery date. We'll make it right — whether that means a replacement or a refund. Orders with Priority Protection receive expedited handling of these claims.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We're not able to redirect a package once it's shipped, and orders returned due to an incorrect address may be subject to reshipping costs.

QUESTIONS?
Reach us anytime at hello@getavelo.com — we're happy to help.